Frequently Asked Questions

Why is my water cloudy or milky looking or have bubbles?

Do not worry. This is normal and is not harmful. We are adding air in lieu of chemicals to alleviate your problem. It takes times for your media to be saturated. This look will disappear in 1-2 weeks.

I have lost power how do I reset my clock?

Open the cover – There is a knob on the right-hand side of the control box. Press the red button and rotate the large wheel to the correct time of day. Be sure to double check am/pm.

When does my regeneration, also known as backwash, happen?

The process is hard programmed to start at 2am and runs for about an hour. We recommend backwashing your media every -other day. If you have used more water than normal, then it is a good idea to add an extra backwash. You can do this manually. Manual backways instructions: Open the cover – There is a knob on the right-hand side of the control box. Turn the small dial clockwise through the clicks until the system turns on. Once it turns on, the process will run through its entire cycle. Note: during the regeneration cycle, you will not have filtered water until it completes its’ cycle.